Shipping policy

Shipping Policy

Effective Date: November 7, 2026

At Pure Vault Studio, we want receiving your order to feel just as simple as choosing your favorite accessory. Whether you are looking forward to a new headband, a versatile claw clip, or a set of everyday hair ties, we aim to make the delivery process clear and straightforward.

This Shipping Policy explains our shipping fees, order processing, delivery arrangements, tracking information, and procedures for delayed, missing, or damaged parcels.

This policy applies to orders placed through https://www.purevaultstudio.shop and is administered by WTNNO, LLC.

1. Shipping Fees

We currently offer the following shipping structure:

  • Free Shipping: Orders with a merchandise subtotal of USD $10.00 or more.

  • Standard Shipping Fee: USD $5.99 for orders with a merchandise subtotal below USD $10.00.

The shipping fee applicable to your purchase will be displayed at checkout before you submit payment.

Unless otherwise stated during checkout, the threshold is calculated using the merchandise subtotal before shipping charges and applicable taxes.

Discount codes, promotional offers, and other adjustments may affect the merchandise subtotal used to determine shipping eligibility.

2. Available Shipping Destinations

We deliver to destinations supported by the checkout system and our shipping arrangements.

Available delivery locations may depend on carrier coverage, fulfilment arrangements, product restrictions, and other operational considerations.

If your address cannot be accepted at checkout, we may be unable to complete the order for that destination.

Please make sure that your delivery address is complete and accurate before submitting your purchase.

3. Order Processing

After you place an order, it generally passes through several stages:

  1. Receipt of the order and payment confirmation.

  2. Order review and product availability verification.

  3. Picking and preparation of the selected items.

  4. Packaging and dispatch preparation.

  5. Handover to the appropriate shipping provider.

We aim to process orders as efficiently as reasonably possible. Processing times may vary depending on order volume, inventory availability, holidays, warehouse schedules, and other operational factors.

An order confirmation indicates that your order has been received. It does not necessarily mean that the parcel has already been shipped.

4. Shipment Time and Delivery Estimates

Any processing or delivery estimate displayed on the product page, checkout page, or order confirmation should be read according to the wording used.

Unless expressly stated as guaranteed, delivery estimates are not guaranteed arrival dates.

If no shipment time is clearly stated when you place an order, we will maintain a reasonable basis to expect shipment within the period required by applicable law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule where applicable.

For many online merchandise orders covered by that Rule, if no shipment time is stated, the seller must have a reasonable basis to expect shipment within 30 days after receiving a properly completed order.

We do not publish a universal transit estimate in this policy because delivery times depend on the destination and carrier service.

5. Shipping Delays

Delays may occur because of circumstances such as:

  • Unexpected order volume.

  • Inventory or fulfilment interruptions.

  • Severe weather.

  • Carrier network disruptions.

  • Public holidays.

  • Transportation delays.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If we learn that an order cannot be shipped within the time represented or otherwise required, we will provide the notices and options required by applicable law.

Where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, we will provide the customer with the required option to consent to a qualifying delay or cancel the order for a prompt refund.

We will not treat silence as consent where the Rule requires affirmative consent.

6. Tracking Information

Where tracking is available, we may provide a tracking number or tracking link after the parcel has been dispatched.

Tracking information may not become active immediately. The carrier may need time to scan and register the parcel in its system.

If the tracking page does not show movement for an extended period, please contact us with your order number so that we can review the available information.

7. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please check:

  • Recipient name.

  • Street number and street name.

  • Apartment, unit, or suite number.

  • City or locality.

  • State.

  • ZIP code.

  • Country.

  • Any additional delivery instructions requested at checkout.

If you discover an error after placing your order, contact us immediately at [email protected].

We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed once the parcel has been transferred to a carrier.

8. Delivery Attempts and Undeliverable Parcels

Delivery procedures vary by carrier and destination.

If a delivery attempt is unsuccessful, the carrier may:

  • Attempt delivery again.

  • Leave the parcel in an authorised safe location.

  • Deliver it to a parcel locker or collection point.

  • Hold it at a local facility.

  • Return it to the sender.

Please follow any delivery instructions or collection notices provided by the carrier.

If a parcel is returned because the address was incomplete, the recipient was unavailable, or the parcel was not collected, contact us to discuss the available options.

Any additional shipping charges will be assessed fairly and only where permitted by applicable law.

9. Missing or Delayed Packages

If your order has not arrived within the estimated delivery period, please email [email protected].

Include your order number and any tracking information available.

We will review the order status and, where appropriate, contact the carrier or fulfilment provider to investigate.

If tracking indicates delivery but you cannot locate the parcel, please check:

  • Your mailbox or designated delivery area.

  • Any safe-drop location.

  • Your building reception or mailroom.

  • A parcel locker or collection point.

  • With household members or authorised recipients.

  • Any delivery notification left by the carrier.

If the parcel remains missing, contact us so that we can assess the circumstances and determine the appropriate next steps.

Nothing in this policy removes rights that may apply if merchandise is not delivered as required by law.

10. Damaged Parcels and Products

Please inspect your order when it arrives.

If an item is damaged, defective, or incomplete, contact us as soon as reasonably possible.

Examples may include:

  • A headband with damaged stitching or broken decorative components.

  • A claw clip with a cracked body, damaged teeth, or a defective spring.

  • Hair ties that arrive torn, damaged, or materially different from the listing.

  • Packaging that appears to have caused damage to the enclosed product.

  • An incorrect or missing item.

Please include your order number, a short explanation, and photographs of the affected product and packaging where available.

We will review your report and explain the appropriate resolution.

11. Multiple Parcels or Split Shipments

In some circumstances, items from one order may be shipped separately.

If this occurs, you may receive more than one parcel or tracking notification.

If your order arrives in multiple shipments, please allow each parcel its applicable delivery period before reporting an item as missing. If you believe an item has been omitted, contact us with your order details.

12. International Deliveries and Customs

If international shipping is available for your destination, additional customs procedures or import requirements may apply.

Customs authorities may inspect shipments or require additional information.

Import duties, taxes, customs fees, or other government charges may be imposed depending on the destination and applicable rules.

Any such charges will be handled according to the terms disclosed at checkout and applicable law. Customers should review local import requirements before ordering.

13. Changes to Shipping Arrangements

We may update shipping providers, delivery methods, supported destinations, or shipping fees as our business operations change.

The shipping terms shown at checkout when an order is placed will generally apply to that purchase, subject to applicable law.

We will not impose an additional shipping charge on an accepted order without a lawful basis or the customer's agreement.

14. Contact Our Shipping Team

For questions about order processing, tracking, shipping fees, or delivery concerns, please contact:

WTNNO, LLC
Trading as Pure Vault Studio
Attn: Oluwatosin Akinlonu
12350 Plantation Lane
North Palm Beach, FL 33408
United States
Email: [email protected]
Website: https://www.purevaultstudio.shop

Please include your order number in all order-related enquiries so that we can identify your purchase.

15. Applicable Law

This Shipping Policy is intended to operate consistently with applicable federal and Florida laws, including the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435, where applicable.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be waived.