Contact information

Contact Information

Pure Vault Studio
Operated by WTNNO, LLC

At Pure Vault Studio, we believe that good customer service should be as effortless as finding the right finishing touch for your hairstyle. Whether you are looking for product details, checking an order, asking about a return, or simply need help navigating our store, we welcome your enquiry.

Our customer service contact channel is email. Please provide clear information about your question so that we can direct it to the appropriate person and assist you efficiently.

1. General Customer Support

For general enquiries, product questions, order assistance, and website-related matters, please contact:

Email: [email protected]

We recommend using a descriptive subject line, such as:

  • General Product Question

  • Order Status Enquiry

  • Shipping or Tracking Assistance

  • Return or Refund Request

  • Damaged or Incorrect Item

  • Privacy Enquiry

If your enquiry relates to an existing purchase, please include your order number.

2. Business Information

Legal Business Name: WTNNO, LLC
Store Name: Pure Vault Studio
Website: https://www.purevaultstudio.shop
Business Address: 12350 Plantation Lane, North Palm Beach, FL 33408, United States
Return Address: 12350 Plantation Lane, North Palm Beach, FL 33408, United States
Contact Person: Oluwatosin Akinlonu
Customer Service Email: [email protected]

3. Product Information and Assistance

Pure Vault Studio offers hair accessories selected for everyday styling, convenience, and personal expression.

You may contact us about:

  • Headbands, including available styles, colors, and product details.

  • Claw clips, including design, construction, and general use.

  • Hair ties, including product options and intended use.

  • Product availability and listing information.

  • Questions about materials, dimensions, and care instructions where provided.

  • Assistance choosing between products in our collection.

For a question about a particular item, please include the product name or a link to its page.

4. Order Support

If you need assistance with an order, please provide:

  • Your order number.

  • The name used when placing the order.

  • The email address associated with the purchase.

  • A brief explanation of the issue.

We may be able to assist with order confirmation questions, order status, address corrections before dispatch where possible, payment-status enquiries, and other purchase-related matters.

For your protection, never send your full payment card number, account password, or security authentication code by email.

5. Shipping and Delivery Enquiries

If you have a question about delivery, tracking, or a parcel that has not arrived, please include your order number and tracking reference, if available.

If tracking shows that a parcel has been delivered but you cannot locate it, please explain the situation and include the date shown in the tracking record.

Our team will review the available information and advise you on the next steps.

6. Returns, Refunds, and Exchanges

For a return, refund, exchange, or replacement request, please email:

[email protected]

Use the subject line "Return or Refund Request".

Include the order number, product name, reason for the request, and any photographs that may help us understand the issue.

Please review our Return and Refund Policy before sending a product back. Do not mail a return until our team has provided the relevant instructions.

7. Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you purchased, contact us with:

  • Your order number.

  • The name of the affected product.

  • A short description of the problem.

  • Photographs of the product and packaging, where available.

We will review the information and explain the available resolution.

8. Privacy and Data Requests

For questions about personal information, privacy practices, or data-related requests, please email:

[email protected]

Use the subject line "Privacy Enquiry".

For requests involving personal information, we may need to verify your identity before providing access or making changes.

9. Formal Business Correspondence

Formal correspondence may be addressed to:

WTNNO, LLC
Attn: Oluwatosin Akinlonu
12350 Plantation Lane
North Palm Beach, FL 33408
United States

Please include the relevant department or subject in your correspondence.

10. Customer Service Availability

Customer enquiries are handled through our published email channel.

We have not listed a telephone number or fixed customer service hours because those details have not been provided.

We aim to respond within a reasonable period. Response times may vary depending on enquiry volume, the nature of the request, weekends, holidays, and whether further investigation is required.

11. How to Help Us Assist You

To make your enquiry easier to resolve:

  • Include your order number when contacting us about a purchase.

  • Use the email address associated with your order where possible.

  • Describe the issue clearly and include relevant dates.

  • Attach photographs if your question concerns product condition or damage.

  • Avoid sending unnecessary sensitive information.

  • Keep any order confirmation or tracking message for reference.

12. Our Customer Service Commitment

We want customers to feel heard and treated fairly. We aim to review enquiries carefully, provide clear explanations, and work toward reasonable solutions.

If a product or delivery experience has not met your expectations, please contact us so that we have an opportunity to understand the issue and assist.

Pure Vault Studio
Operated by WTNNO, LLC
Email: [email protected]
Website: https://www.purevaultstudio.shop
12350 Plantation Lane, North Palm Beach, FL 33408, United States