Return and Refund Policy

Effective Date: November 7, 2026

At Pure Vault Studio, we believe that the little details can make a meaningful difference in your everyday routine. A comfortable headband, a dependable hair tie, or a well-designed claw clip can help bring together a look with ease. We want you to enjoy the pieces you choose from our collection and feel confident when shopping with us.

This Return and Refund Policy explains how returns, refunds, exchanges, replacements, and order cancellations are handled for purchases made through https://www.purevaultstudio.shop.

This policy is issued by WTNNO, LLC and applies alongside all consumer rights that cannot be waived under applicable federal, Florida, or other relevant state laws.

1. Our Return Period

We offer a voluntary 30-day return period for eligible change-of-mind requests. The 30-day period begins on the date your order is shown as delivered.

If you decide that a product is not the right color, style, size, or fit for your preferences, you may contact us within this period to request a return.

This 30-day arrangement is a store policy and should not be confused with a universal statutory right to return an online purchase. Except where required by law or expressly stated by us, a change of mind alone does not automatically create a right to a refund.

Your legal rights concerning defective, damaged, misrepresented, or incorrectly supplied merchandise remain separate and are not restricted by this voluntary return period.

2. Conditions for Change-of-Mind Returns

To be considered for a voluntary change-of-mind return, an item should meet the following conditions:

• The return request is submitted within 30 calendar days after delivery.

• The product is unused and remains in its original condition.

• The item is clean and free from stains, odors, residue, or signs of wear.

• The product has not been altered, stretched, cut, broken, or otherwise damaged after delivery.

• Original packaging, labels, inserts, and included accessories are returned where reasonably available.

• Proof of purchase, such as an order confirmation or receipt, is provided.

We understand that you may need to remove an item from its packaging and inspect it to determine whether it meets your expectations. Reasonable inspection does not automatically disqualify a return.

However, products that have been substantially used, damaged through customer handling, or returned in an unsanitary condition may not qualify for a voluntary change-of-mind refund, to the extent permitted by law.

3. Product-Specific Return Guidelines

Because Pure Vault Studio offers personal hair accessories, we assess returned items with attention to cleanliness, condition, and the nature of the product.

Headbands

Headbands should be returned clean, unused, and in their original condition.

For a change-of-mind return, please ensure that the headband has not been stretched beyond normal inspection, stained by makeup or hair products, exposed to strong odors, or damaged through wear.

If the product includes decorative elements, fabric details, embellishments, or other components, please return them intact.

A headband that arrives with a manufacturing defect, damaged stitching, broken components, or a material issue may qualify for a remedy under applicable law even if it does not satisfy the ordinary change-of-mind conditions.

Claw Clips

Claw clips should be returned unused and without cracks, missing teeth, broken springs, loose hinges, or other damage caused after delivery.

Please inspect the clip carefully before use. If the clip has a manufacturing defect, does not function as described, or arrives damaged, contact us with photographs and a description of the issue.

A clip that has been used and subsequently broken through accidental impact, improper handling, or use beyond its intended purpose may not qualify for a voluntary change-of-mind return.

Hair Ties

Hair ties should be returned unused, clean, and in their original packaging where available.

Because hair ties are designed to stretch and secure hair, signs of repeated use, significant stretching, fraying, staining, or loss of elasticity may make them ineligible for a voluntary change-of-mind return.

If a hair tie arrives defective, breaks under ordinary intended use because of a product defect, or materially fails to match its description, please contact us so that we can assess the issue.

Hygiene and Product Condition

We may decline voluntary change-of-mind returns of products that have been worn, used, contaminated, or returned in a condition that makes them unsuitable for resale, where permitted by law.

This is a condition-based return guideline, not a blanket exclusion of consumer rights. A hygiene-related restriction does not prevent a valid claim involving a defective, damaged, unsafe, or misrepresented product.

4. Items That May Not Qualify for a Voluntary Return

To the extent permitted by law, we may decline a change-of-mind return where:

• The request is received more than 30 calendar days after delivery.

• The product has been worn or substantially used.

• The item has been washed, altered, stretched, or modified.

• The product is stained, damaged, contaminated, or returned with strong odors.

• Components or accessories supplied with the product are missing.

• The product has been damaged after delivery through misuse, negligence, or improper storage.

• The customer cannot provide reasonable evidence of purchase from our store.

These conditions do not apply to override rights that may arise under applicable consumer protection laws.

5. Faulty, Damaged, Incorrect, or Misdescribed Products

If your order arrives with a defect, is damaged in transit, contains the wrong item, or materially differs from its product description, please contact us promptly.

Examples include:

• A headband with broken stitching, defective construction, or missing decorative components.

• A claw clip with a cracked body, broken teeth, or a spring or hinge that does not function as represented.

• A hair tie that is defective, damaged upon arrival, or materially different from the advertised product.

• A product that is materially different in color, design, material, quantity, or other advertised feature.

• An order containing an incorrect or missing item.

Please email us with your order number, a clear explanation of the problem, and photographs where possible. Photographs can help us understand the issue, but we will not require unnecessary documentation where it is not reasonably needed.

We will review the matter and explain the available resolution. Depending on the circumstances, this may include a refund, replacement, exchange, or another appropriate remedy.

Nothing in this policy limits rights or remedies available under applicable law, including rights arising from false advertising, breach of contract, or goods that fail to conform to their description.

6. How to Submit a Return Request

To request a return, please email:

[email protected]

Use the subject line "Return Request" or "Refund Request" and include:

1. Your full name.

2. Your order number.

3. The product name or description.

4. The reason for the return.

5. Whether you are requesting a refund, replacement, or exchange.

6. Photographs or other relevant information, if the item is damaged or defective.

Our customer service team will review your request and provide the applicable return instructions.

Please do not mail a return before receiving instructions from our team. This helps us identify your parcel and process the request accurately.

7. Return Shipping Costs

For eligible change-of-mind returns, the customer is generally responsible for the cost of shipping the product back to us unless we agree otherwise.

If the return is due to an error on our part, an incorrect product, or a confirmed product defect, we will discuss the appropriate return arrangements and cover or reimburse reasonable return shipping costs where required by applicable law or agreed as part of the resolution.

We recommend using a shipping service with tracking and retaining proof of postage. Please package the item securely to reduce the risk of additional damage during transit.

8. Return Address

Returns must be sent to the address provided in the return instructions issued by our customer service team.

Our business and designated return address is:

WTNNO, LLC
Attn: Oluwatosin Akinlonu
12350 Plantation Lane
North Palm Beach, FL 33408
United States

Please wait for confirmation before sending a return, as certain cases may require specific handling instructions.

9. Inspection and Refund Approval

When a returned item is received, we will review its condition and compare it with the reason for the return.

We aim to complete ordinary return assessments within five business days after receipt. If further information or inspection is reasonably necessary, the review may take longer.

If a change-of-mind return does not meet the stated conditions, we will explain the reason and, where appropriate, discuss whether the product can be returned to you.

A product defect or other legal claim will be assessed separately from an ordinary change-of-mind request.

10. Refund Method and Timing

Approved refunds are generally issued to the original payment method used for the purchase.

After approval, we aim to submit the refund within 5–7 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

The amount refunded will depend on the reason for the return and the terms applicable to the order.

For approved change-of-mind returns, original shipping charges, return shipping costs, and other disclosed non-refundable charges may be excluded where permitted by law.

For a confirmed incorrect, defective, or otherwise legally actionable product issue, we will provide the refund or other remedy required by applicable law.

11. Exchanges and Replacements

If you would prefer another style, color, or product, please contact us to ask whether an exchange is available.

Exchanges depend on stock availability and may require the original item to be returned and inspected first.

Where a product defect or other legal issue gives you a right to a particular remedy, we will not substitute store credit or an exchange where the law requires another form of remedy.

12. Order Cancellation Requests

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to stop an order that has not yet entered packing or dispatch. Once a parcel has been handed to a carrier, cancellation may no longer be possible.

If the order has already shipped, you may request a return after delivery under this policy, where eligible.

This section does not limit any cancellation or refund rights that may apply under federal or state law.

13. Refunds for Unshipped Orders

If we cannot ship an order within the timeframe represented at checkout or within the period required by applicable law, we will provide the required notice and options.

Where the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule applies, we will seek the customer's consent to a qualifying shipping delay or cancel the affected order and issue a prompt refund as required.

14. Contact Us

For questions about returns, refunds, exchanges, or product concerns, please contact:

WTNNO, LLC
Trading as Pure Vault Studio
Attn: Oluwatosin Akinlonu
12350 Plantation Lane
North Palm Beach, FL 33408
United States
Email: [email protected]
Website: https://www.purevaultstudio.shop

15. Applicable Law and Consumer Rights

This policy is intended to operate consistently with applicable federal and Florida law, including the Florida Deceptive and Unfair Trade Practices Act, where applicable.

Nothing in this policy is intended to waive a right or remedy that cannot legally be waived. If a provision of this policy conflicts with mandatory law, the applicable legal requirement will prevail.